PACO Pay

Refund and Returns Policy

Refund and Returns Policy

This policy explains how refunds, returns, and chargebacks are handled for orders placed at PACO Pay (pay.pacowellness.com).

Contact us first

If you have a problem with an order, contact us at pacowellnessllc@gmail.com before contacting your bank or card issuer. We will review the order and, where appropriate, issue a refund to the original payment method.

Refunds

Research materials that have been opened, used, or left our control are not returnable. If we confirm a shipping error, a damaged shipment, or a fulfillment mistake, we will refund or replace the affected items. Approved refunds are processed to the original payment method.

Requests should be made within 30 days of delivery and must include your order number and a description of the issue.

Chargebacks

Filing a chargeback or payment dispute without first contacting us and allowing a reasonable time to resolve the issue is a breach of these terms, except where a chargeback right is required by law. We dispute chargebacks that do not follow this process, including disputes filed after a completed research-use sale, after delivery, or after you electronically agreed to the Terms and Conditions at checkout.

A chargeback is not a substitute for our refund process. If a chargeback is reversed or you receive both a refund and a chargeback credit, you remain responsible for the order amount.

How to request a refund

Email pacowellnessllc@gmail.com with your order number. Do not return products until we provide instructions. Unauthorized returns may not be refunded. Return shipping, if authorized, is the customer responsibility unless the error was ours.

Shipping and international orders

We ship to the United States only. No card transactions are allowed for international shipping. See the Shipping Policy.

Welcome!

I understand these products are for research use only and not for use in people or pets. I am purchasing these items for laboratory or research purposes only. They are not for human or animal use, not medicine, and not for diagnosing, treating, or curing any condition. I will follow all applicable laws and safe handling rules. I accept that this website, and our affiliates, are not responsible for how I use or store these items once delivered, to the fullest extent allowed by law. In accordance with industry guidelines, access to this website is restricted to individuals 21 years of age or older. This site provides information and products strictly for laboratory and research use. On your first checkout, we will collect your researcher information. Not all fields are mandatory. Are you over 21 years of age?

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Disclaimer: ---Peptides: RESEARCH USE ONLY — NOT FOR HUMAN OR ANIMAL USE All products sold by this merchant are intended strictly for in-vitro laboratory, analytical, and scientific research purposes only. These products have not been evaluated or approved by the U.S. Food and Drug Administration and are not intended for human or veterinary use, human consumption, injection, diagnosis, treatment, cure, or prevention of any disease. By purchasing from this website, you confirm that you are a qualified researcher, are at least 21 years old, and will use the products only in compliance with all applicable laws and regulations. Merchant is not responsible for unauthorized, improper, or unlawful use of its products to the fullest extent permitted by law.  
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